what is your shipping policy?
DOMESTIC ORDERS: Standard shipping times range from 2-5 business days from when your order is produced, depending on location. Two-day shipping takes 2 business days in transit from when your order is produced. Overnight shipping means your order is sent out the next business day after production. You will receive a tracking number as soon as your order is shipped. Please see Production Timelines below.
INTERNATIONAL ORDERS: Orders under one pound will ship using USPS International Mail. All orders over one pound will be sent via FedEx International Economy; charges for customs, duties and taxes will be the responsibility of the receiver. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for prints are calculated based on your order total as shown below. The Other category includes Metal Prints, Framed Prints, Wood Prints, Fine Art, Standout, Canvas and Xpozer. Acrylic prints larger than 40"x60" cannot be shipped Two-Day or Overnight.
|200 & up||Free||11%||14%||14%||16%||16%|
what are your production timelines?
Your orders are produced to the highest standards possible to deliver quality, consistency and fast turnaround. On occasion special requests or unexpected delays in production may lead to longer timelines than usual. Please inquire about rush service if you have a special need that is highly time sensitive.
Prints and Finishing—mounting, UV coating, texture and lamination—take 1 to 2 business days to produce. Metal Prints take 2-3 business days (5 business days with mounting). Matted and Framed Prints take 2-4 business days (5 business days for Framed Metal Prints and Gallery Wraps). Face-Mounted Acrylic Prints require 8 business days. Feel free to inquire about more specific timelines for your order.
Please be assured your order will be produced with the highest quality materials available. These are the same choices available to photographers, museums, galleries, and exhibit companies. All images are color corrected to reproduce as closely as possible to the image preview. Prints are made with high-quality archival inks on fine art papers providing excellent detail and longevity. Choose from a variety of mounting and finishing options to further protect and showcase the beauty of your prints.
WHAT IS YOUR EXCHANGE AND RETURN POLICY?
Please get in touch with any questions throughout the ordering process. I want to ensure you love your print as much as I enjoy taking every photo. The image previews and zoom feature are helpful tools to guide you in choosing photos that will brighten your home or office space. By hovering your mouse over the small question mark on each medium and finishing option you will see a description of the material. If you prefer, I can also make suggestions on which medium is most complementary to the particular photograph(s) you've chosen.
Your order will be carefully packaged to protect it during shipping and delivery. Should anything arrive damaged, please keep all packaging and contact email@example.com with your order number. If there is a defect or error with your order please let me know so I can make it right. Returns for reasons other than errors or defects are subject to a 50% return fee. Returns over 60 days from the order date will be issued a store credit rather than refund, not including return shipping charges. Please allow 10 days to your refund to be processed.